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Frequently Asked Questions


General
How does the translation work on the site?
Streetcanvas.com was built bottom up in both English and Japanese. This means that you can feel comfortable and enjoy the same experience, no matter your language preference. In addition, all comments entered by users, are automatically translated for you to either Japanese or English at your request by clicking the requested language in the top right corner of the comment.


Do I have to be Japanese to submit artworks or vote?
No. Anyone can use any part of streetcanvas. One of our aims is to get Japanese and non-Japanese artists and designer closer so they can share their work.
 


How can I invite friends to join streetcanvas?
There are many ways to do so. You can either share an artwork, blog, article or any other thing you see in streetcanvas with them, or you can use our invitation link to send them an email and tell them about us. Sharing your work with your friends after you submit it is a great way to get more votes!


How can I share my artwork with my friends?
Street canvas has many sharing tools for you to use. Just click below your artwork on what of the existing icons representing the tool you wish to use (e.g. twitter, facebook)


What does "followed" /"following" mean?
You can follow other designers and they can follow you. To follow means to get updated about submissions, blog updates and profile changes. Following someone is a good way to find out if your favorite artist has submitted a new design for the competition so you can support him and vote for his designs. An artist with a lot of followers is usually a sign that many people like the work of that artist.


Security
Is my payment information safe? Do you store credit card numbers?

All payments are managed and secured by PayPal, The world’s leader in online transaction and payments (www.paypal.com). We chose to work with PayPal as they are known to be safe and secure and many large companies and web sites use their services.
Please note, your credit information is not stored ANYWHERE and is only used for the transaction. Streetcanvas takes great care in information privacy and security so no payment information is stored.

Is the website secure?

We take website security issues very seriously and use strict measures to protect your personal information. This is why we have also chosen to work with the best companies available to protect your information and secure all payments.

Shopping and Shipment
What is your return policy?
In street canvas we take extra measures to ensure that you get the highest quality of product using the best available facilities and tools used in some of the world’s best and most luxuries companies. If for some reason, you are unhappy with your order and would like to return it, please email us within 30 days from the day of shipment / 14 days from acceptance of shirt to service@streetcanvas.com. In the email, please specify your name, order number, order information, and the reason for your request for return. A streetcanvas staff member will get back to you and assist with the return approval and process.

How do I track my order?
Once our orders leave LA there is no available tracking system as currently, the USPS does not offer tracking service for first class mail.
You will be updated on the different stages of the order up to the shipment outside of our facility (e.g. order acceptance, production, and shipment)

How should I wash my shirt to reduce shrinkage?
    Generally, cotton shrinks when it is washed. You will see the least amount of shrinkage if you wash the shirt in cold water and hang it up to dry. Typically you may experience shrinkage of 3-5 percent in both the length and width after.


How do your shirts fit?
 We use fitted cut of shirts for a slim, fitted look. You can read more details at our Size chart.


Where are your tees printed?
All our shirts are produced in the USA in state of the art facilities which are also used by some of the most well known brands all over the world. We use 100% ring spun cotton shirts from the highest quality and ensure our products meet the highest possible standard. You can read more about our shirts at About our tees.


Will there be customs fees applied to my order?
As production is done in the USA, no customs fee exists for US orders.
 
For Japan, no customs fee is applied and orders should arrive to the address of your choice.
 
As for other countries, we are not able to estimate whether customs fees apply or what is their amount. We suggest contacting your country's customs agency for more information.


How long does shipping take?
All orders are shipped using the US postal service as first class packages. Please note that shipping length depends on your region.
Japan – up to 10 business days from shipping date
USA – Approximately one week              
 
 

Rest of world – up to 3-4 weeks (usually 2 weeks)

 
 
 

Please note that shipping time is an estimation based on information from the USPS and our experience. Shipping time could vary slightly.


Can I make changes to my order after it has already been placed?
 Once an order is submitted through our website, it is usually not possible to make changes to the order. In any case, you may try to reach us at service@streetcanvas.com and we will inform you if we were able to make the change


What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, bank transfers, and PayPal accounts. During checkout, a payment window will open. This payment is secure and managed by PayPal and will allow you to use the payment method of your choice. At the end of the payment you will be redirected back to streetcanvas.

Submission and Competition
What is the featured competition?
Every so often, we will have a featured competition on our site with unique prizes and rules. You can read more about these competitions when at About Featured Competition.


Will my submitted artwork stay on the website after the contest ends?
Yes. Your older designs will remain on line for others to view.


How many designs can I submit?
You are allowed to submit as many designs as you like to as many competitions as you like. Winning designs are picked based on the design and not the designer so in theory, you can with more than one design in the same competition.


What happens to my designs if I don't win?
Your designs are yours - you can do with them whatever you want. streetcanvas will still display them as part of your portfolio for others to see, but you are free to use them as you wish.


Can I submit my designs to other web sites?
If you didn't win the streetcanvas competition, you own the rights to your design, which means that you can do whatever you want with it, including submitting it to other competitions.


What is the design school gallery?
The design school is a great place to show artwork that is not ready for the competition to get feedback from others.
There are many experienced designers in the community, and their advice can help you perfect your design.
The design school is also a great place to show others your artworks that just can't take part in the competition.


What do I get if I win?
Winners get $250 in money prize as well as $50 in store credit. 


Can I increase my chances of winning?
Yes you can. By getting people you know to vote for your design you increase the chances of winning. For more details on how to promote yourself, take a look at the promote yourself page.


How will I know if I won?
You will get email notification about winning the competition and about transfer of your prize money .


When is the best time to submit a design?
Streetcanvas is an ongoing competition. Whenever you submit, your design is up for voting for 10 days, so it doesn't matter when you submit.
Every two weeks or so, the streetcanvas team will choose the winners from all the designs that their voting ended.


How can I submit a design?
The submission process is very simple and takes only a few minutes, just press SUBMIT on the top menu and you'll see the explanation.
The streetcanvas submission kit has a detailed explanation with examples.


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